Refund policy

Refunds & Returns – Artofied

At Artofied, every piece is created and packaged with care.  
To protect customers and ensure fairness, we follow the guidelines below:

1. Eligibility for Refund or Replacement
• Only accepted for damaged, incorrect, or defective items.  
• Claims must be made within 24 hours of delivery.  
• Evidence is required (clear photos/video of the sealed package + the issue) - reported at delivery time

2. Non-refundable Cases
• Change of mind after delivery  
• Color/brightness differences due to screen variation  
• Size issues when product size was clearly listed  
• Opening the package before informing the rider about visible damage

3. Refund Method
• Online payment  → refunded to the original method  i.e bank / Wallet
• COD orders → refunded via bank transfer or wallet  
• Processing time: 5–7 working days after approval

4. Damaged or Opened Package on Delivery
If the package looks opened, crushed, or tampered with:
• Do not pay the rider  
• Inform the rider immediately  
• Send us quick photos/video so we can issue a replacement

5. Replacement Policy
If a replacement is approved, dispatch is done without any extra charges.

Our priority is a smooth, transparent, and fair experience for every customer.